If an error appears while updating a plugin, there is no need to worry—these issues can occasionally happen.

If the guidance below does not resolve the problem, you can submit a support ticket and assistance will be provided as soon as possible.

ERROR: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


This issue occurs only in rare cases and is typically caused when the update process is unable to properly replace the existing plugin files.


SOLUTION: Download the latest version from our website and install it manually. Alternatively, you can submit a support ticket and assistance will be provided to help resolve the issue.